Front End Service Team Supervisor

Front End Service Team Supervisor

Job Summary of Front End Service Team Supervisor:

Support Walmart's customer experience by assisting at the front end with compliance and service. Responsibilities include processing returns, handling transactions, assisting customers with questions, and ensuring all service standards are met. A positive attitude, efficiency, and a customer-first approach are essential to this role.

Job Duties and Responsibilities of Front End Service Team Supervisor:

• Greet and thank customers courteously at entry and checkout points.
• Process returns, refunds, and exchanges accurately in accordance with company policies.
• Handle financial transactions using point-of-sale (POS) systems with precision and compliance.
• Assist with self-checkout, resolving issues and answering questions.
• Maintain front-end cleanliness and presentation, including registers and service counters.
• Provide responsive assistance and escalate customer concerns as needed.

Qualifications and Experience of Front End Service Team Supervisor:

• High school diploma or equivalent preferred.
• Experience in a retail or customer service environment is a plus.
• Comfortable handling transactions and operating POS systems.
• Strong communication skills and a professional, friendly demeanor.
• Ability to stand for extended periods and assist customers efficiently.

Benefits of Front End Service Team Supervisor:

• Medical, dental, and vision insurance.
• 401(k) with company match and stock purchase options.
• Paid time off including sick leave, vacation, holidays, and more.
• Company-paid life insurance, disability coverage, and military leave pay.
• Education benefits through Live Better U for high school to bachelor's degrees and certifications.
• Employee discounts and support for adoption, surrogacy, and family care.

Salary:

Hourly Wage: $23 - $36 per hour

About Walmart:

Walmart, Inc. is an Equal Opportunity Employer By Choice. We are committed to a diverse and inclusive work environment where everyone is respected and valued.