Member Specialist

Member Specialist

Job Summary of Member Specialist:

Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and assisting with purchasing decisions and locating merchandise. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.

Job Duties and Responsibilities of Member Specialist:

• Maintain area of responsibility according to company policies and procedures.
• Provide excellent customer service by assisting with purchasing decisions and locating merchandise.
• Ensure smooth operation of self-checkout areas and resolve member concerns.
• Promote Sam's Club products and services to members.
• Help secure Sam's Club assets by observing and reporting criminal activity.
• Assist in training new associates and providing continuous learning opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Collaborate with others to meet deadlines and improve operational efficiency.

Qualifications and Experience of Member Specialist:

• Customer Service experience.
• Retail experience, including operating front-end equipment (for example, cash registers).
• Experience working with mobile retail applications.

Benefits of Member Specialist:

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Additional benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption, and surrogacy expense reimbursement.
• Live Better U, a Walmart-paid education program covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees.

Salary:

The hourly wage for this position ranges from $18.00 to $25.00. Additional compensation may include premiums from $0.35 to $3.00.

About Walmart:

Sam's Club, founded in 1983 by Sam Walton, offers bulk merchandise and affordable prices to help families and small business owners save money. With over 600 locations in the U.S. and more than 100 internationally, Sam's Club is committed to delivering high-quality products and services to its members. The company fosters a culture of inclusion, valuing the diversity and unique perspectives of its associates, members, and communities.

FAQ:

Q: What does a member specialist do at Walmart?

A: A member specialist provides service by maintaining exit areas, reviewing receipts, assisting with purchasing decisions, and helping members locate merchandise.

Q: What are the job levels at Walmart?

A: Walmart has various job levels, including entry-level positions like cashier and stocker, mid-level roles like department manager, and senior positions such as store manager.

Q: What are the benefits of being a member of Walmart?

A: Walmart+ members enjoy benefits such as free store delivery, free shipping, discounts on fuel, streaming with Paramount+, and more.

Q: Do Walmart employees get a discount on gas?

A: Walmart employees do not typically receive a gas discount through the associate discount card, though Walmart+ members can get discounts at select stations.