Member Team Lead

Member Team Lead

Job Summary of Member Team Lead:

This position supports the leadership team in ensuring effective operations by supervising associates, assisting with daily activities, and promoting exceptional member service. Responsibilities include managing membership processes, training associates, resolving issues, and maintaining a clean, safe, and organized club environment. This role plays a critical part in supporting business growth, promoting Sam's Club offerings, and contributing to the overall success of the club by creating a positive, engaging atmosphere for both associates and members.

Job Duties and Responsibilities of Member Team Lead:

• Supervise and assign tasks to associates, ensuring that company standards are met for member service and operational efficiency.
• Assist with membership sales, including processing new memberships, upgrades, and renewals, while promoting the value of Sam's Club products and services.
• Provide training to associates on procedures, member service, and safety standards to ensure compliance and excellent service delivery.
• Support recruiting, hiring, coaching, and evaluating associates to build a strong team committed to success and growth.
• Manage operational tasks including merchandise organization, claims and returns handling, and maintaining cleanliness across the club, including the parking lot.
• Ensure accuracy in daily financial tasks, including cash management, deposits, and financial reporting.
• Collaborate with leadership to improve processes, monitor results, and identify opportunities for operational improvements.
• Promote a respectful, inclusive workplace by embracing diversity and supporting all associates in their professional growth.
• Act with integrity, adhering to company policies, ethical standards, and providing exceptional member service.

Qualifications and Experience of Member Team Lead:

• Minimum of 6 months of retail experience, including operating front-end equipment such as cash registers.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Preferred experience in leading a front-end team, including hiring, mentoring, and managing associates.
• Ability to work in a fast-paced environment while maintaining high standards of service and operational efficiency.
• Strong communication and leadership skills to effectively support and guide associates.

Benefits of Member Team Lead:

• Comprehensive health benefits, including medical, dental, and vision coverage.
• Financial benefits such as 401(k), stock purchase options, and company-paid life insurance.
• Generous paid time off (PTO), parental leave, family care leave, and other paid leave options.
• Short-term and long-term disability benefits, ensuring your financial well-being.
• Exclusive company discounts and additional perks like adoption and surrogacy reimbursement.
• Live Better U program: Full tuition coverage for education, from high school completion to bachelor’s degrees.

Salary:

The hourly wage for this position ranges from $21.00 to $29.00, with the potential for additional premiums of $0.35 to $3.00 per hour.

About Company:

Sam's Club, founded by Sam Walton in 1983, offers a range of affordable, wholesale products to help families and small businesses save. With over 600 clubs in the U.S. and 100 clubs internationally, Sam's Club continues to grow, offering a diverse range of products and services, including pharmacy, optical departments, and more. Sam's Club is proud to employ about 110,000 associates who help deliver exceptional service and create value for our members.

FAQ:

Q: What is a member team lead at Walmart?

A: A member team lead assists with managing associates by assigning tasks, providing training, and ensuring excellent member service through guidance and feedback.

Q: What qualifications do you need to be a team lead at Walmart?

A: You need at least 4 years of experience in managing teams and improving business processes to boost productivity and efficiency.

Q: Is a team lead a supervisor?

A: A team lead mentors and guides the team, while a supervisor monitors progress. Supervisors typically advance to higher management roles, while team leads may become assistant managers.

Q: What is another title for team lead?

A: Other titles for a team lead include Service Manager or Service Supervisor, and these terms are often used interchangeably by employers.