Member Service Associate

Member Service Associate

Job Summary of Member Service Associate:

You have a pivotal responsibility in guaranteeing that our customers enjoy a positive shopping experience at our establishment. Your main duty involves being the frontline representative of our team, which includes welcoming customers, managing transactions at the cash registers, and aiding with the self-service checkout procedure. Your capacity to handle multiple tasks, uphold a hopeful demeanor, and deliver outstanding service will significantly influence customer contentment, regardless of whether it is peak hours, weekends, or festive periods. Although the position entails rapid work pace, the gratification lies in collaborating with a cohesive team striving for the shared objective of ensuring the happiness and satisfaction of our customers.

Job Duties and Responsibilities of Member Service Associate:

• Uphold a constructive demeanor by greeting, smiling, and expressing gratitude to individuals during their time at the establishment.
• Efficiently operate cash registers and aid customers with their transactions promptly and with precision.
• Assist patrons in utilizing self-service kiosks to address any challenges they face during the checkout process.
• Deliver outstanding customer support by addressing inquiries, aiding in choosing products, and solving issues effectively.
• Keep workspaces clean and well-organized, making sure they are prepared for immediate use by members.
• Follow the safety guidelines of the company, conducting safety checks and informing management about any hazardous situations.
• Provide support in arranging and categorizing products for a well-structured display area.
• Adhere to the regulations, protocols, and ethical standards set forth by the organization when performing your job tasks.

Qualifications and Experience of Member Service Associate:

• One must have reached the age of 18 to be eligible.
• Prior background in customer service or retail is advantageous.
• Proficiency in handling front-end machinery like cash registers and self-service checkout systems.
• Proficient communication abilities, capable of managing various responsibilities while staying concentrated in a high-speed setting.
• Attention to specifics and a dedication to upholding a tidy and orderly workspace.
• Capability to remain upright for prolonged durations and aid individuals effectively and precisely.

Benefits of Member Service Associate:

• The advantages of health benefits encompass a range of services such as medical, vision, and dental insurance.
• Employer-provided advantages like retirement savings accounts, shares acquisition opportunities, and fully covered life insurance policy.
• Paid time off (PTO) encompasses designated time for vacation, sick days, holidays, and other purposes.
• Temporary and permanent disability benefits.
• Military Leave Compensation and additional perks such as reimbursement for adoption and surrogacy costs are offered as part of the employee benefits package.
• Discount offers available for employees at Walmart and Sam's Club.
• The Live Better U education program provides full and part-time associates with support for tuition, books, and fees.

Salary:

The salary can vary from $16.00 to $23.00 hourly, depending on the level of expertise. Additional payments can be between $0.35 and $3.00 per hour in specific situations.

About Walmart:

Sam’s Club, a branch of Walmart Inc., stands out as a prominent members-only store that provides affordable goods of high quality. Emphasizing exceptional customer service, our goal is to ensure every visit is a positive one. Cultivating a culture of inclusivity and acceptance, Sam’s Club is focused on fostering an atmosphere where all individuals are appreciated and treated with dignity. Become a member of our workforce and contribute to an organization dedicated to enhancing the well-being of individuals and societies globally.